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Benefits Service Advisor

Job description

Are you passionate about supporting parent-carers of children and young people with special educational needs and disabilities (SEND)? Our client, a respected West Sussex-based charity, is seeking a dedicated Benefits Service Advisor to join their small but impactful team, in a part-time role.

In this role, you’ll provide personalised advice and guidance on Carers Allowance, Disability Living Allowance (DLA), and Personal Independence Payment (PIP). You will support parent-carers through every stage of the benefits process — from initial applications to appeals — and contribute to the development of key resources and toolkits. Occasional travel within West Sussex will be required for meetings and roadshows.

What we’re looking for:

  • Proven experience in welfare and benefits advice (especially DLA, PIP, Carers Allowance)

  • Strong understanding of the challenges faced by families of children with SEND

  • Excellent communication, organisational, and writing skills

  • Comfortable working independently and remotely

  • Experience using Charitylog or similar CRM systems

This is a fantastic opportunity to make a real difference in the lives of families who need it most.

In return, you’ll receive:

  • £28,000 pro-rata salary (actual salary £22,400)

  • Part-time, 28 hours per week (To be worked across 4 or 5 days a week). Permanent.

  • The majority of your time will be remote/ home based, and will suit someone living in or close to West Sussex to be available for in person drop-in advice sessions once a month, and roadshows which take place in West Sussex.

  • The ability to drive, with access to a car, is essential. Travel expenses will be covered

For more information, please apply today, as the charity will review applications, and interview on a rolling basis.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.