I am delighted to be working with an amazing carers support charity in search of an experienced and dedicated Carers Service Manager. You will be responsible for the delivery and performance management of Carers services and overall management of support staff in the Community Teams. Reporting to the Head of Services and working as part of the management team, this role is pivotal to ensuring our contractual responsibilities are met, outcomes are achieved for Carers and opportunities for continuous improvement are identified and implemented.
The post-holder will provide overall management of the Community Teams and services delivered through contracts/grant funding and will provide direct line management and support to Team Leaders and Team Coordinators, to ensure the safe and effective delivery of our services. The Carers Service Manager will develop and maintain positive relationships with internal and external stakeholders, ensuring our services are widely regarded as being of a high standard.

Core Duties Service Delivery & Performance:
Responsible for ensuring service delivery in the Community Team meets contractual requirements, Key Performance Indicators are met/exceeded, and policies and procedures are adhered to.
Proactively monitor and evaluate performance against contract/s and provide regular management information reports to evidence performance, identify issues and solutions and drive continuous improvement.
Take a lead role in evaluation and continuous improvement of service delivery, keeping staff positive, involved and engaged, presenting robust management information and business cases for change/development
Through effective planning and management ensure service delivery is maintained
Problem solve day to day service delivery issues, liaising with the management team and/or managers in other services e.g. Kent County Council to provide outcomes for Carers and embed joint working practices
Take the lead on management of complex cases and provide guidance and support to Team Leaders/Coordinators
Cascade information quickly and consistently (on message) in a positive way about key information, plans, policies and performance to the team, colleagues, Head of Services and CEO. And provide constructive feedback about challenges, barriers, thoughts, ideas with suggestions/recommendations.

JOB DESCRIPTION
Ensure data collection, spreadsheets and reporting systems are accurately and effectively utilised so that accurate information can be produced and shared for reporting and decision making.
Quality Assure service delivery and individual performance through quality checking/audit of application of business processes, policies and customer service maintaining records of this to inform continuous improvement.
Contribute to the development of internal systems for efficiency, consistency and best practice in service delivery
Keep abreast of developments relating to health & social care including Safeguarding, the Care Act, Carers rights and other social care legislation to ensure support teams are kept fully briefed and up-to date
Support the CEO and Head of Services to implement Strategic and Operational Plans
Support the development and implementation of a system of engagement, involvement and ownership, by involving Carers in the shaping of future service development
Ensure risk assessments are in place and monitored for service delivery activities, and that team members are appropriately trained to assess risk and adhere to the Risk Management Policy People Performance
Manage a team of Team Leaders and Team Coordinators, supporting the Community Team, ensuring they are properly appointed and appropriately managed, motivated, developed, supervised and appraised adhering to policies and procedures and including health and safety/sickness absence management, investigations, disciplinaries and grievances.
Ensure staff are supported to manage and prioritise their caseloads
Provide ongoing direction, information, and support to Team Leaders and Team Coordinators, to support the community team to achieve annual objectives and personal growth for every individual
Support individual performance improvements through the provision of effective and regular staff feedback
Support the maintenance of a positive and engaging culture for the workforce which flows into the services for Carers, role modelling positive behaviours and communication
Ensure Team Leaders and Team Coordinators are appropriately trained and are proficient in the application of business processes and policies relating to service delivery (particularly the Carers Policy and Business Process) in order to effectively support the community team.
Ensure all staff in Community Team receive statutory, mandatory and developmental training and that ongoing training needs are identified and met. Provide regular reports on the status of training and management plans to fill any gaps.
Work with the management team to ensure staff handbook and all organisational policies and procedures are understood, adhered to and applied to practice by the community team.
Financial Performance
Ensure financial measures and controls are in place and adhered to, to ensure teams are operating within agreed service delivery budgets, adhering to policies and contractual requirements.
Ensure requests from staff teams for Carer Payments adhere to policy, are reviewed and authorised and that proper corresponding records are maintained
Ensure costs and return on investment calculations are considered and approved before making operational decisions
Take the lead on specific projects (as required by the organisation) and deliver project outputs using a robust project management methodology
Ensure projects deliver outputs on time and within budget, this evidenced in evaluation and reporting.

If you have the above skills and experience and are immediately available. Please apply online today!