Citizens Advice Merton and Lambeth is looking for our next Chief Executive Officer (CEO) to lead our highly regarded, impactful charity through a time of unprecedented demand for our services. You’ll be an established strategic leader with strong business development skills, driven by your belief in our purpose of delivering free, independent, impartial and confidential advice to our community.
Citizens Advice Merton and Lambeth (CAML) is one of London’s leading and busiest advice charities. We were one of the first Citizens Advice services to open our doors in 1939. With over 80 years’ experience, our services and support are as important today as they were when our work began.
We are also one of the busiest Citizens Advice services in London. During 2022-2023, we supported over 27,600 clients with almost 41,000 advice issues through our range of services. This does not include people who accessed the self-help resources on the CAML website, which we estimate to be in excess of 30,000 in the year. As an organisation, we are in a strong position, but our operating environment is challenging, so we need effective, values-driven leadership from our new CEO.
Key details:
Role: Chief Executive Officer (CEO) at Citizens Advice Merton and Lambeth
Salary: £65,000 - £68,000 dependent on experience
Contract: Permanent, full time
Location: Morden, London
You will demonstrate:
Proven senior management and leadership experience gained in the charity or not for profit sectors, including managing people and finances and working at a strategic level (Director or CEO).
Experience of leading and managing staff, motivating teams at all levels and building effective working relationships with colleagues, demonstrating personal commitment to organisational and staff development.
Experience of public relations and of developing and maintaining a wide network of influential contacts, ideally in the local area.
Successful experience of building and maintaining partnerships within and across organisations and sectors.
Commercially acumen, with proven income generation or business development experience, including diversifying income streams.
Wide experience of working with communities and their organisations to develop services to address their needs.
If you would like to receive an Information Pack for this CEO role with full details, including how to apply, please send an expression of interest and (optional but appreciated) a CV or professional profile in confidence to our consultant, Jenny Hills at Harris Hill, executive@harrishill.co.uk. For an informal and confidential conversation about this position, please contact Jenny at the above address with suitable times to talk.
Closing date for applications: 9am Monday 4th December
Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
