Emergency Response Officer

Emergency Response Officer

  • Location


  • Sector:

    Operations, Admin & Support, Projects & Programmes, General

  • Job type:


  • Salary:

    £12.06 - 12.06 per hour

  • Contact :

    Sekai Lindsay

  • Contact email:


  • Contact phone:

    020 7820 7307

  • Job ref:


  • Published:

    6 months ago

  • Duration:

    3 Months, 5 Days

  • Closing date:


  • Posted:


  • Consultant:


I am excited to be working with an amazing charity in search of an Emergency Response Officer. As the Emergency Response Officer you will be responsible for coordinating the day to day function of all aspects the service. Your role will be to deliver a wide range of activities within the area. Working as part of the area's emergency response team to further develop the charity's emergency planning role, to engage with external organisations and support the volunteers to build local resilience to emergencies.

The post requires regular evening work, being part of a regular 24-hour duty officer on- call rota and potential emergency response duties at any time throughout the year.

Principal responsibilities:
Support the delivery of the national and area plan
To provide daily coordination of the service and overall support for the emergency response function including identifying improvements to our offer.
To be responsible for the achievement of local and team targets as part of the area and national plans.
To maintain an operationally ready rota of volunteers to support responses
To carry out regular audits of equipment, vehicles, work wear, service consumables (etc.) and ensure adequate supplies are delivered and stocks maintained and monitored.
Develop key stakeholder relationships
Develop and maintain positive relationships with external organisations
Be the main liaison point for the post holder's assigned Local Resilience Forum(s) operating as the main VCS technical and strategic advisor to emergency responders and LRFs as appropriate
To be a key liaison point with the post holder's assigned local authority emergency planning teams
To be the main liaison point with the post's assigned local fire and rescue service
Support service development and contracts
Maximise the use of our capacity and capability to widen the roles and contribution the Red Cross can make in responding to crisis
Identify local changes and trends relevant to the delivery of existing and new services and act on these
Secure the funding for services where appropriate
Service contracts are negotiated and managed, including the authority to sign-off on small contracts
To contribute as required to service development activities at Area and national level
Provide event, incident and exercise administration, participate in exercises, and prepare and contribute to post event/incident reports

Ensure quality and good performance management
Monitor performance against KPI's and plan using financial / management information systems
Effectively manage all ER Area resources
To be responsible for the ER vehicles allocated to the role.
Ensuring the use of pertinent information to monitor and review service activity to determine resource allocation
Maintenance and implementation of statistical records, and provision of operational reports as required (e.g. via BRM) and effective liaison with internal reporting teams (e.g. Bas, HR, Q&O, Data Capture)
To support the EROM to ensure that appropriate service standards, recognised good practice, legal and other requirements are met

To coordinate and support emergency response volunteers to ensure all competency and quality requirements are met and the highest standard of service is provided
To oversee recruitment, induction and training of new volunteers. Liaising effectively with internal business partners to meet these demands.
To support any training programmes by ensuring volunteer training pathways are identified and timely courses are available and delivered
To provide supervision, support, leadership, inclusion and motivation to the volunteer teams. (These meeting will usually take place in the evening and will form part of the core hours of the role)
To support and deputise for colleagues within the ER team as required

Team member:
Regularly act as Duty Manager, by way of a rota and respond to emergency call-outs and major incidents as appropriate
To collaborate with colleagues in other Areas, and to establish effective working relationships with
To provide support as required to the overall crisis response function for example support to IL colleagues during winter pressure surges
To take an active part in health, safety and welfare issues within the Area and take responsibility on health, safety and welfare aspects of service delivery

If you have the above mentioned skills, and are immediately available, please apply online today!