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Guardian Manager

Guardian Manager

  • Location

    London

  • Sector:

    Operations, Admin & Support

  • Job type:

    Permanent

  • Salary:

    £30k - 35k per year

  • Contact :

    Shweta Prabhakar

  • Contact email:

    shweta.prabhakar@harrishill.co.uk

  • Contact phone:

    020 7820 7320

  • Job ref:

    HQ00042419

  • Published:

    about 1 month ago

  • Duration:

    Permanent

  • Closing date:

    2021-06-04

  • Posted:

    2021-06-14

  • Consultant:

    #

An independent property guardian company who specialise in providing property owners with a professional, efficient, and low-cost solution to the issues arising from vacant buildings. In turn, they provide quality and affordable accommodation for London's young professionals, keyworkers and creatives. They have a desire to do things differently and disrupt the property guardian market for the better.

I'm looking for a new team member to join the Guardian Services team. The ideal candidate must be highly driven, enthusiastic and organised, with exceptional people skills and a proven track record of providing an excellent level of customer service and conflict management. This is a fantastic opportunity to work directly with the portfolio of guardians and be part of a business with ambitious plans for the future.

Key responsibilities

  • Managing the new guardian application vetting process, ensuring that only the highest calibre of applicants are successful through extensive background checks and interviews
  • Managing the guardian portfolio, from move-in to move-out, including day-to-day liaison, licence fee payments, serving notice and conflict management
  • Recruiting and managing property Head Guardians, Guardian Representatives and Health & Safety Marshals where required - ensuring they are delivering their weekly and monthly responsibilities (e.g. health & safety checks, house meetings, cleaning rota)
  • Organising and attending quarterly committee agenda meetings at guardian properties, following up with deliverable action points to improve occupancy levels
  • Hosting prospective guardian viewings at allocated properties
  • Assisting the Accounts team with guardian accounts


Person specification

  • Experience in a customer service-related or management role
  • A background in property is beneficial but not required
  • Confident at dealing with mental health issues from a customer service perspective
  • Excellent customer service, communication and organisational skills
  • Experience in dealing confidently and successfully with conflict management
  • Ability to prioritise workload and efficiently manage diary in order to achieve results and meet deadlines


Closing Date: Wednesday 19th May 2021