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Head of Supporter Relations

Head of Supporter Relations

  • Location

    London

  • Sector:

    Fundraising

  • Job type:

    Permanent

  • Salary:

    £42,840 per year

  • Contact :

    Shweta Prabhakar

  • Contact email:

    shweta.prabhakar@harrishill.co.uk

  • Contact phone:

    020 7820 7320

  • Job ref:

    HQ00039034

  • Published:

    4 months ago

  • Duration:

    Permanent

  • Closing date:

    2019-03-19

  • Posted:

    2019-02-19

  • Consultant:

    #

A charity based in London are looking for a Head of Supporter Relations.This post is a leadership role in the Supporter Communities and Group's team which sits within the Supporter Impact and Income Directorate. The successful candidate will develop and implement new and innovative approaches to supporter centricity and drive continuous improvements within the charity.
Key responsibilities
Work closely with insight and supporter engagement teams to establish the most appropriate offers for each type of supporter
To be responsible for the creation and monitoring of all standards and policies relating to supporter contact, donation processing and fulfilment.
Oversee the management of external agencies to ensure that outsourced fulfilment (eg. donation processing, response handling, and stock despatch) is delivered in accordance with agreed service levels and to budget.
Actively look for opportunities to simplify and improve our fulfilment services so that supporters enjoy a better experience.
Work collaboratively with Data Services to ensure that the supporter database (Raiser's Edge) fully reflects communications we have with our supporters and any related actions / outcomes.
Person specification
Good understanding of the management and use of customer relationship management data bases (currently they use Raisers Edge but this is under review)
Familiar with the current regulatory environment, specifically GDPR, Gift Aid and Fundraising Regulator and IOF Code of practice.
Proven track record of performance management.
Experience in successful project management.
Strong planning and implementation skills.
A natural relationship builder, specifically with peers across the organisation and external suppliers and supporters.
Good influencing and negotiation skills.
Able to work under pressure and navigate competing priorities.