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Membership Services Manager

Harris Hill are thrilled to be working with the International Agency for the Prevention of Blindness (IAPB) to help in their search for a new Membership Services Manager.

The International Agency for the Prevention of Blindness (IAPB) is a global alliance of about 150 civil society organisations, professional bodies and corporates promoting eye health through advocacy, knowledge and partnerships. IAPB's mission is a world in which everyone has access to the best possible standard of eye health without being exposed to financial hardship, where no one is needlessly vision impaired, and where those with irreversible vision loss achieve their full potential.

As the Membership Services Manager you will be the lead relationship manager for all IAPB members and co-ordinate and deliver the services IAPB offer. This will include managing IAPB events such as the twice-yearly board meetings, global assembly 2020 and annual council of members. You'll be responsible for member communications and member engagement at all levels and lead on the successful delivery of the recruitment and retention strategy and IAPB's day to day membership affairs and support the SMT in the maintenance of high value membership relationships

Key Responsibilities:
-To manage all day to day matters relating to IAPB's membership affairs.
-To be the first line of contact for all membership enquiries and provide intelligence for IAPB staff interaction with member organisations.
-Work with the IAPB communications team on newsletters and other member communications and engagement to increase retention
-To be responsible for securing annual membership income
-Maintaining agreed member retention rates and achieving agreed member recruitment targets.
-To lead the organisation of IAPB Board and Council Meetings and committee meetings by arranging meeting logistics partners, managing meeting agendas, side meetings and distribution of papers and minutes of all governance related matters
-Maintain the IAPB member database with information on all member organisations and funders
-Liaise with external agencies and suppliers as necessary to help deliver key IAPB global projects and events invested in by Members, Patrons and Sponsors including the Global Assembly 2020 in Singapore and the Council of Members event in Tanzania 2019

- Lead the organisation and delivery of events to members including arranging webinars, key speakers and event promotion to members.




Skills and Experience Required:
-Qualified to degree level or with equivalent experience
-Experience of account and relationship management
-Experience of recruitment or sales activities and planning
-Experience of using CRM / stakeholder management systems and interrogating data and reporting
-Outstanding relationship building skills at all levels
-Excellent verbal and written communication skills including strong presentation skills
-Highly organised and process driven
-Highly numerate and ICT literate
-Good level of financial budgeting skills
-Strong project management skills