Senior Advice Worker

Senior Advice Worker

I am currently looking for a Senior Advice Worker for an amazing homelessness charity, to lead and develop a high-quality customer focused Advice Service through the charity to individuals locally who are homeless, at risk of homelessness or rough sleeping.
The post holder will provide advice and advocacy to those who come to the charity looking for help and guidance and will also be expected to supervise and direct the day to day provision of advice by other staff and volunteers.
You will be expected to supervise, train and develop these staff as they join the charity.
As part of the charity's stated aim of reshaping services and increasing the skill and professionalism of staff, a primary focus of this role will be to assist with gaining and maintaining AQS Accreditation for the service.

Key Objectives/Responsibilities
To oversee the delivery of a quality Advice and Advocacy Service specialising in the following:
Welfare Benefits
Deliver an effective Advice service

To ensure that Advice and Advocacy clients are comprehensively assessed in a timely fashion
To ensure that clients are given accurate information in order that they are able to make their own decisions
To ensure that the Advice and Advocacy service is boundaried and professional and does not create dependency
To oversee and ensure the quality of documentation for appeals. This does not include attendance at Tribunals or appeal panels
Develop and maintain organisational advice capacity
To lead by professional example and act as a day to day resource for frontline workers and volunteers
To carry out regular individual supervision meetings that includes monitoring the quality of casework, files and record keeping and ensuring that cases are allocated taking account of the skills and interests of staff and volunteers as well as workload
To assist the Senior Management Team with the recruitment of Advice staff and the Volunteer Coordinator with the recruitment of Volunteers
To be responsible for devising and implementing a comprehensive induction plan for Advice Workers and Volunteers
To be responsible for own and others learning in relation to changes in Housing and Welfare Benefit Law
To contribute to staff training and development by providing written reference materials, contributing to team meetings and running workshops to meet the needs of the service

If you have the above skills and experience and would like the full JD, please apply online today!