Supporter Care Executive

Supporter Care Executive

  • Location


  • Sector:

    Fundraising, General

  • Job type:


  • Salary:

    £22.5k - 24k per year

  • Contact :

    Shweta Prabhakar

  • Contact email:


  • Contact phone:

    020 7820 7320

  • Job ref:


  • Published:

    over 2 years ago

  • Duration:


  • Closing date:


  • Posted:


  • Consultant:


A charity are looking for Supporter Care Executive to improve supporter relations by providing outstanding customer care to their donors.

You will manage the fulfilment, administration and reporting of donations made to the cahrity ensuring that all payments and gift aid are collected and reconciled.

You will liaise with external suppliers, supporters and key staff, to ensure the efficient management of donor records and database systems, in support of fundraising activities

Key Responsibilities:
Deliver outstanding donor care to supporters through prompt thanking, responding to enquiries and accurate data keeping
To be responsible for accounting for donor income as it arrives into the department.
Take responsibility for personal knowledge - attend team meetings and seek out information that will help you deliver a better experience for donors/motivate other staff do the same
Project manage new administration activity
To maintain accurate supporter records, including handling and processing considerable amounts of financial and confidential personal information on thankQ CRM.
Reconcile all income and ensure Gift Aid facility is maximised.
Produce regular reports on donor income to monitor donor development performance.
To take the initiative in developing solutions to problems relating to the handling & processing of donor information.
Liaise directly with external agencies and suppliers, including the Royal Mail and Mailing House, to solve administration problems and other issues as they arise.
Take responsibility for the appropriate prioritisation of tasks relating to donor administration and collection of payments.
Take lead responsibility on standing order and direct debit management
Ensure that all key donor information is up-to-date, accurate, meets with the Data Protection Act and enables the Society to maximise income potential.
To assist with the implementation of the legacy marketing plan, including the distribution of legacy materials and promotional mailings.
Respond to donor enquiries and running the stewardship programme

Skills and Experience:
Strong administration skills and experience
Experience of maximising the potential of Fundraising databases and software
Ability to work under pressure and manage a fluctuating workload
Working experience of Microsoft Office
Good numeracy and literacy skills
Excellent standard of accuracy and attention to detail
Excellent communication and interpersonal skills
Ability to pro-actively communicate with donors to lower attrition rates
Ability to build good rapport and relationships with donors to maximise
Good analytical skills