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Supporter Contact Officer

  • Location

    London

  • Sector:

    Fundraising, Operations, Admin & Support

  • Job type:

    Permanent

  • Salary:

    £25,802 per year

  • Contact :

    shweta.prabhakar@harrishill.co.uk

  • Contact phone:

    020 7820 7320

  • Job ref:

    HQ00040825

  • Published:

    14 days ago

  • Duration:

    Permanent

  • Consultant:

    Shweta Prabhakar

A charity based in Central London are looking for a Supporter Care Officer. The successful candidate will be responsible for gift aid and pledge form data entry, transactions, recording and documenting gifts, pledges and campaigns as part of the Fundraising department's Supporter Care team. Under the direction of the Supporter Care Manager, the candidate works on Gift Aid declarations and documentation, batching, filing and banking; works on entering pledges, pledge payments, one-off and recurring donations. Deals with supporter queries. Reconciles bank balances and monthly activity. Prepares reports and spreadsheets related to campaigns and appeals. Assists with general volume of processing work and transactions in support of the supporter care team.

Person specification
Experience of office work of a financial or transactional nature
Excellent communication and interpersonal skills
Ability to write; math accuracy; good customer service instincts
Strong work ethic and personal flexibility in order to get the job done/deadlines met