A charity based in London are looking for a Supporter Engagement Manager (Maternity Cover). The successful candidate plays an important role in increasing income from prospects and donors by developing and delivering a tailored programme of activities designed to attract, engage and retain our highest value supporters and partners around the world. The Supporter Engagement Manager will project manage engagement activities for new prospects and current donors across our Philanthropy and Partnerships income streams.

Key responsibilities

To assimilate interesting content from across the organisation for account managers based
on donor priorities, along with building and keeping key propositions up-to-date.
To act as the fundraising lead or support for various prospecting, engagement and
fundraising events, to ensure that the donor has the most fulfilling experience possible.
To provide analysis of engagement activities to assess ROI.
To prepare research on prospects and current donors.
To provide guidelines on Best Practice of donor stewardship to the Fundraising team.
To be the lead Manager for due diligence of prospective and existing supporters.
To spot funding opportunities for prospective and current donors by keeping abreast of
activity and developments across the organisation and wider Association.
To be the 'champion' for the management of donor data on Salesforce and ensure the
Fundraising team is in line with GDPR.
To be the 'champion' of the fundraising section on the Foundation's website.
To undertake any other duties as required for the successful delivery of the Fundraising department's objectives.

Person specification

Experience working with high-profile volunteers, high value donors and corporate partners
Experience of project managing engagement activities within a Fundraising team
Experience of leading the supporter experience at events.
Experience with developing fundraising marketing and communications materials across various media
Experience of communicating to a broad range of stakeholders, including external suppliers and senior management
Hands on experience of using Salesforce or similar data management tool