System Manager

System Manager

A charity are looking for a System Manager to ensure that the charity's core systems enable it to deliver on its changing priorities and long-term strategy. You will play a key role in implementing a new Salesforce system to support the delivery of the charity's services to charities.

You will work alongside external consultants to ensure effective system configuration and data migration. You will gather continuous feedback from users to ensure that emerging user requirements are gathered, prioritised and addressed. In doing so you will ensure that the system delivers an outstanding user experience for staff across the organisation.

Once the system is developed you will lead the roll out and user training of the system across the charity. You will work with team champions to ensure it is fully adopted, actively managed and used to its full potential. You will act as the lead system administrator, managing and addressing user issues as they arise. This will involve either making direct changes to the systems or liaising with our third-party support provider in more complex cases.

Alongside this main implementation you will oversee the management of other delivery and back office systems. You will participate in and potentially lead new systems projects as they commence, acting as the link between these and our wider systems architecture.

This is a 12 month fixed term contract.

Key Responsibilities:
-Work closely with the implementation partner to ensure that the
new system is fit for purpose and provides a high-quality user experience
-Work closely with staff to clearly map data from the existing system to prepare for an effective data migration.
-Act as the main point of contact with the data migration specialists to ensure the work is carried out effectively and minimises disruption to service delivery
-Champion the new system across the charity keeping staff up to date on the progress of the project and supporting user engagement
-Deliver engaging and effective internal training on the new system
-Handle all the basic Salesforce Administrator functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
-Manage and solve user requests - from submission via Salesforce to completion - following up quickly and communicating changes or adjustments clearly to all relevant stakeholders.
-Steward the overall integrity of the Salesforce system by ensuring all changes are effectively and securely implemented.
-Map the processes and workflows that exist in Salesforce system so that there are clear records for future reference and training.
-Work alongside the I.T. Manager and support desk to ensure effective integration of delivery systems with the wider I.T. infrastructure
-Work closely with the Communications team to ensure that our delivery systems are effectively integrated with our website
-Support research and delivery staff to build effective data reports and KPI dashboards.
-Ensure that information stored on these systems is secure and compliant with audit and data protection requirements
-Put in place a process for the continuous improvement of existing systems. Collate feedback from colleagues and use to inform and prioritise system development.

Skills and Experience required:
-Excellent training and coaching skills, able to deliver both high quality structured training and one to one support.
-Experience of managing transformational projects from inception to implementation
-Experience of working with project and/or user groups to implement change
-Experience of implementing new digital systems or tools which improve work flow and data integration
-Knowledge of the voluntary and community sector
-Knowledge of systems and tools used to support service delivery and data driven decision making
-Knowledge of data protection legislation and its implications
-Experience of presenting proposals to senior managers and/or Trustees
-Experience of accurately collating data relating to key performance priorities and presenting in an accessible format
-Experience working closely with external consultants and service providers
-Hold a relevant professional qualification, such as Agile Project Management or Salesforce Administrator Certification