Volunteering Manager

Volunteering Manager

  • Location


  • Sector:

    Operations, Admin & Support, Projects & Programmes, Community, General

  • Job type:


  • Salary:

    £29k - 35k per year

  • Contact :

    Harriet Mountain

  • Contact email:


  • Contact phone:

    020 7820 7328

  • Job ref:


  • Published:

    about 2 years ago

  • Duration:


  • Closing date:


  • Posted:


A charity are looking for a Volunteering Manager based in Birmingham To lead a team of Volunteer Coordinators and Officers to deliver volunteer programmes that support our activity. This includes all aspects of volunteer management, including the selection and matching, and the ongoing remote support and supervision of volunteers.

This is an FTC until end of March 2020.

Key Responsibilities:
-Line manage of allocated staff, providing effective performance management, leadership, motivation and day-to-day operational support.
-To ensure systems are in place so that accurate and robust record keeping is maintained for all volunteer records and assignments.
-Take responsibility for the operational delivery of key volunteer programmes, including policy and processes, induction, training, matching of volunteers to activities, evaluation and feedback.
-To implement effective quality control, risk management, evaluation, financial and information management systems for reporting against our volunteering activity.
-To use a range of communication styles and techniques to present information clearly, concisely and accurately in order to meet the needs of deaf and hearing volunteers, staff and other stakeholders.
-To take responsibility for promoting and safeguarding the welfare of children and young people.
- To work with subject matter experts and other internal stakeholders to develop, deliver, monitor and maintain appropriate learning and development and induction programmes that improve the competence and confidence of volunteers to carry out their roles.
- Contribute to the development, update and implementation of policies, procedures and resources required for the delivery of our volunteer programmes.

Skills and Experience required:
-Experience of managing complex, UK wide volunteer programmes or equivalent, including all aspects of short and long term planning and budgeting cycles, identifying operational and development needs, setting budgets and contingency planning.
-Experience of staff line management
-Experience of designing, developing and delivering learning and development activities
-Excellent communication skills
-Proven ability to produce accurate, accessible written documents and reports for a range of internal and external stakeholders.
-Experience of working with and supporting others to work with large volumes of data to a high level of accuracy, in order to gather, store, retrieve and use information effectively.
-Excellent computer literacy skills, including familiarity with all standard office packages (e.g. Microsoft Word, Excel, Outlook) and experience of using CRM databases
- Strong project management skills with experience of delivering a range of projects concurrently on time and within budget.
-Experience of working in a busy operational environment and applying a calm, flexible and efficient approach for day to day decision making, problem solving, resource allocation and risk management.