Supporter Care Assistant (Raisers Edge)

Supporter Care Assistant (Raisers Edge)

  • Location


  • Sector:

    Data Management, Fundraising, Operations, Admin & Support, General

  • Job type:


  • Salary:

    £12.64 - 12.64 per hour

  • Contact :

    Sekai Lindsay

  • Contact email:


  • Contact phone:

    020 7820 7307

  • Job ref:


  • Published:

    about 2 years ago

  • Duration:

    3 Weeks

  • Closing date:


  • Posted:


  • Consultant:


I am currently looking for an experienced (Raisers Edge) Supporter Care Assistant within the Fundraising team of an amazing women's charity. This part time role (21 hours a week) will see you play a vital role in providing the highest possible care and stewardship to the charity's supporters ensuring they feel valued, inspired and continue to support them. This role will also support the database team with income processing and maintaining the accuracy and integrity of the data.

Job responsibilities (remote working due to Covid-19):
Responding to all enquiries from existing and prospective supporters by phone, post and email and log all correspondence from supporters against their record on fundraising database; Raisers Edge.
Ensuring all donations are personally thanked according to the agreed stewardship process. This may include sending out thank you letters and welcome packs, thank you emails as well as making telephone calls.
Responsible for all administration communications to donors, this will include confirming lapsed, amended and rejected payments, Gift Aid and other related supporter actions and enquiries.
Responsible for managing the correspondence and relationships with donors who make a 'in memory' or 'in celebration' donation.

Data and income processing:
Support the Database team with the accuracy and data integrity of Raisers Edge. This will include updating the fundraising database with any changes to supporters' contact or payment details, communication preferences and Gift Aid declarations.
Support all the income processing, ensuring that all fundraising donations are correctly coded and batched ready for posting on the fundraising database.
Responsible for the daily importing of online donations from the website (captured by Engaging Networks) onto Raisers Edge.
Responsible for liaising with our direct debit bureau to ensure any changes to direct debits we receive from supporters are recorded accurately and promptly on the portal.
To ensure that all newsletter sign-ups are recorded on the fundraising database.

If you have the above skills and experience and are immediately available, please contact Sekai or apply online today!