Our vision and values

Consumers International logo with a crowd.

Our vision

We believe in a world where everyone has access to safe and sustainable products and services.

We are all consumers, everyday, everywhere. And when things go wrong, we pay the price. Sometimes that price is small, sometimes the price is health, our rights, our lives.



In recent decades consumer protection has improved in many countries. However, changes to the global marketplace, driven by digitalisation and other shifts, are outpacing consumer protection. Too often, consumers are left exposed to unsafe, unfair or unethical practice.

Our mission

To achieve our vision, we work with our Members and our Change Network of governments, civil society organisations, change-making businesses, and academics to tackle the most important consumer challenges.

We raise the consumer voice in global forums to the volume it deserves. We help to design and support consumer-centric policy and business practice - with and for consumers. And we collaborate with actors across the marketplace from government to business to civil society, to help consumers everywhere enjoy the benefits of a fair, safe, and sustainable marketplace.

Three circular graphics: people looking at phone, Consumers International logo, solar panels on roof.

Our vision

Leadership. Inclusivity. Caring. Innovation. Agility. Efficiency. Excellence. Passion.

We are resolutely independent, unconstrained by political or business interests.

Consumers International 60th Anniversary

Our 60th anniversary represented an important milestone and a moment to recognise and celebrate the extraordinary achievements of the consumer movement.

At the same time, it was an opportunity to look to the future and highlight the central role of consumers and consumer advocates as we move towards 2030.


To mark this moment, we asked consumer leaders from our Board, Council, and select members from across the globe to share their vision for the future and explore what consumer advocacy will have achieved by 2030. Across all regions, the top 3 issues to emerge were sustainability, digitalisation and inclusion.

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The Harris Hill Salary Survey 2025 graphic with the words
By David Young September 12, 2025
How much do charity CEOs get paid? The short answer is that although charity leaders tend to earn considerably less than their commercial counterparts, pay still varies enormously, depending on factors like the size and complexity of the charity's operations, its annual income, and the scale of the challenge facing the incoming CEO.
Harris Hill salary survey 2025 graphic with purple spheres labeled temporary, interim, contract, and fixed term.
By David Young September 1, 2025
Tough economic times have certainly had an impact on the number of permanent hires that charities have been able to make this year, but what about temporary and interim positions? Here's what our Temps specialists had to say about the trends they're seeing in the market, in our 2025 Salary Survey .
The Harris Hill Salary Survey 2025 graphic with the words
By David Young September 12, 2025
How much do charity CEOs get paid? The short answer is that although charity leaders tend to earn considerably less than their commercial counterparts, pay still varies enormously, depending on factors like the size and complexity of the charity's operations, its annual income, and the scale of the challenge facing the incoming CEO.
Harris Hill salary survey 2025 graphic with purple spheres labeled temporary, interim, contract, and fixed term.
By David Young September 1, 2025
Tough economic times have certainly had an impact on the number of permanent hires that charities have been able to make this year, but what about temporary and interim positions? Here's what our Temps specialists had to say about the trends they're seeing in the market, in our 2025 Salary Survey .
The Harris Hill salary survey 2025 graphic: Yellow spheres with finance, accounting, payroll labels.
By David Young August 27, 2025
Say you work in finance and many will imagine a world of six-figure salaries, baffling spreadsheets, detached houses in the Home Counties and a statistically inexplicable number of people called Steve. Working in charity finance however, is – baffling spreadsheets aside – a rather different story, but with their finger on the pulse and their ear to the ground at all times (we should really get them some chairs), our finance specialists are perfectly placed to bring you up to speed on the latest twists and turns. Here’s what they had to say about remuneration and recruitment trends in the current market, in our 2025 Salary Survey .